Menu

About HHCAHPS

Officially called the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey, HHCAHPS is designed to measure the experiences of people receiving home health care from Medicare-certified home health care agencies. The survey is designed to meet the following three broad goals:

  • To produce comparable data on the patient’s perspective that allows objective and meaningful comparisons between home health agencies on domains that are important to consumers.
  • Public reporting of survey results will create incentives for agencies to improve their quality of care.
  • Public reporting will enhance public accountability in health care by increasing the transparency of the quality of care provided in return for public investment.

The national implementation of the HHCAHPS Survey began in October 2009 with agencies participating on a voluntary basis prior to when quality reporting requirements for the home health annual payment update (APU) began in the third quarter of calendar year 2010. The Centers for Medicare & Medicaid Services (CMS) began publicly reporting results from the HHCAHPS Survey on the Medicare.gov Website in April of 2012. Ongoing data are available at https://medicare.gov/care-compare. The HHCAHPS Survey is currently being conducted by over 8,000 home health agencies throughout the country and collects data from over 1 million patients each year.

Additional information about the HHCAHPS Survey can be found on https://homehealthcahps.org.